Customer Support

Our support staff are dedicated to your success long after your performance management solution has been implemented. We know you may have questions from time to time. Maybe a technical issue arises. Your in-house expert is not available. You have not used a feature for a while. Clarity support is here to help. You can always refer to our software documentation including the customized documentation that we created just for your company. Our investment in world class support tools means you have the ability to submit and view your support cases online, email us your support issue, and search our extensive knowledge base at any time.

Online Support Center

Powered by Salesforce.com™, Clarity’s secure online client portal offers our customers communication tools and incident reporting and tracking 24/7. You can easily submit and track service requests and manage communications with Clarity’s team so you can resolve problems quickly.

Clarity Solutions

Clarity Solutions is a collection of documents that answer common questions about CLARITY 6 and associated technologies. “How to” technical questions, installation and configuration questions are a few of the papers available in our knowledge base.